1. Information We Collect

We may collect personal information that you voluntarily provide to us when you make purchases, interact with customer support, or contact us.

• Identity & Contact Data: Name, billing address, shipping address, email address and phone number.
• Transaction Data: Details about payments to and from you, and products you have purchased from us. We do not directly store your credit/debit card information; payments are processed securely via third-party payment gateways.
• Technical & Usage Data: IP address, browser type, time zone settings, and how you interact with our platform.

2. How We Use Your Information

We use the collected data for the following operational and legitimate business purposes:

• Order Fulfillment: To process transactions, manage deliveries, and handle exchanges or returns.
• Customer Support: To respond to your inquiries, product questions, or service feedback.
• Business Operations: To maintain legal compliance, prevent fraudulent transactions, and optimize our inventory and product offerings.
• Marketing Communications: With your explicit consent, to update you on new cookware arrivals, discounts, or promotional campaigns.

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share information with trusted third parties necessary to run our business:

• Logistics & Delivery Partners: To safely ship and deliver your orders.
• E-commerce & Marketplace Channels: To manage processing if you purchase our goods via retail platforms.
• Regulatory Authorities: When required by law to comply with tax regulations, legal processes, or government requests in accordance with the Ministry of Corporate Affairs (MCA) guidelines.

4. Data Security

We implement rigorous technical and organizational security measures to protect your data against unauthorized access, alteration, or disclosure. However, please remember that no method of transmission over the internet is 100% secure.

5. Your Legal Rights

Depending on your jurisdiction, you have the right to:

• Access, update, or correct the personal data we hold about you.
• Request the deletion of your personal data from our active records.
• Opt-out of promotional emails at any time by clicking the "unsubscribe" link.