1. Return & Replacement Window

We offer an easy 7-day return and replacement policy with proper picture and short video of the damaged product.

• You have 7 calendar days from the date you received your item to request a return or replacement.
• This policy applies to purchases made directly through our official channels as well as our authorized retail and e-commerce partner platforms.

2. Eligibility Criteria for Returns

To qualify for a return, replacement, or refund, please ensure that:

• The item is unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging, including corporate boxes, protective foam, and plastic wraps.
• All original tags, user manuals, warranty cards, and accessories, such as lids, handles, and spatulas, must be included.
• You possess the proof of purchase, tax invoice, or order confirmation.

3. Reasons Acceptable for Return/Replacement

We accept returns and provide free replacements under the following circumstances:

• Damaged/Defective Product: The item arrived broken, chipped, dented, or with structural manufacturing defects, such as loose rivets or faulty non-stick coating.
• Incorrect Item Delivered: You received a different size, volume, model, or color than what you ordered.
• Missing Parts: The package arrived with essential parts or accessories missing.

Note: Standard wear and tear from daily kitchen usage, overheating discoloration, or damage caused by improper cleaning, like using abrasive steel wool on non-stick surfaces, are not eligible for a return.

4. How to Initiate a Return

1. Via E-commerce Platforms: If you purchased our cookware via quick-commerce apps or online marketplaces, please log into that specific platform, go to "Your Orders," and select the return/replace option within 7 days.
2. Direct Purchases: If ordered directly from us, email our corporate support team at customercare@bombaykookware.com with your Order ID and clear photos or a short video showing the defect or damage.

5. Refunds Processing

Once we receive your item at our fulfillment facility, our quality team will inspect it.

• Approved Returns: If approved, a refund will be initiated to your original method of payment, or bank account provided, within 5 to 7 business days.
• Replacements: If you requested a replacement for a defective product, a fresh unit will be dispatched to your shipping address at no extra cost, subject to stock availability.